内容简介：
Assertive people are able to clearly make their point, speak their mind, and express their needs while maintaining others' self--esteem. How to Speak Up Without Putting Others Down, Leader's Guide from the popular 60--Minute Active Training Series offers facilitators a ready--made, effective one hour program that will teach participants to express themselves clearly, directly, and tactfully. Specifically, participants will learn how to * Express themselves in a straightforward way without offending others * Stand their ground, tactfully even in the face of resistance * Persist with people who fail to fo