内容简介：
Trainers, consultants, facilitators, and managers rely on the Pfeiffer "Annual" year after year for up to date information about making their organizations more effective. This contributed volume contains a wide variety of field tested activities, instruments, and papers. All of the resources are new and have not previously appeared elsewhere. Every year, the top practitioners in the field contribute their expertise to these volumes: well known authors Marlene Caroselli, H.B. Karp, M.K. Key, and Steve Sugar are among those who are represented in these must have volumes.