内容简介：
This book and CD-ROM offers managers and researchers a succinct tool for learning how Fortune 1000 companies develop and implement their organizational effectiveness programmes such as employment involvement, TQM and re-engineering. The book shows how these efforts link to business and change strategy and clearly demonstrates what's working, what's not and why. Information on e-business practices and knowledge-management practices is included and the CD-ROM is filled with illustrative graphs and charts. It discusses emerging business patterns including knowledge management and e-commerce and should be a practical tool for anyone involved with organizational effectiveness.