内容简介：
Year after year, the Annuals provide thousands of trainers, consultants, facilitators, and managers with up-to-date information about making organizations more effective. Volume One focuses on training, and Volume Two on consulting. Both are indispensable for anyone who wants to face the challenge of today's workplace with today's state-of-the-art resource. - Features all-new material from some of the best minds in the field of human resource development - The Annuals have been the leading resource for practitioners seeking to improve organizations for over 25 years