内容简介：
What are the ingredients of a truly successful training program? Excellent program design and motivated trainees play a critical role, without a doubt. But what turns a good program into a really great one is the person facilitating it. This guidebook focuses on the key skills and techniques that make the real difference in any training effort, whether you are a seasoned or first-time trainer. Learn about various training tools, and how to handle challenging participants and tough questions in a variety of different learning siuations.