0.0
作者： Richard Y·Chang | P·Keith Kelly | Louis Ed·Chang 出版年： 1999-8 页数： 106 定价： 217.00元 ISBN： 9780787950842
内容简介：
This user--friAndly guide shows how benchmarking is a means of using the best process--management practices to improve results. Ideal for process improvement teams in both large organizations and small companies.