内容简介：
If they are to survive and prosper under the managed care system, all mental health care providers - no matter how large or small - must break away from their old ways of doing business and become more fundamentally accountable. Providers must transform their organizations to be more systematic, consistent, cost conscious, consumer oriented, outcome driven and accountable in all areas. Written by two leaders of a behavioural health care organisation, this book outlines a comprehensive step-by-step programme for initiating systemic reform, establishing benchmarks, and implementing goals and standards throughout the organization. A practical, hands-on resource, the volume is filled with useful forms, guidelines, survey tools, recording and informational systems, checklists and instructive examples, and models from a broad cross-section of institutions.