内容简介：
Customer Service is one of those things that most companies claim they have, but very few understand it. Some even claim they have the best and hire uneducated people to operate it. Customer Service is actually the easiest thing to perform and most companies treat it as being the hardest. The mind set of most business people is that the main part of a business is selling goods or a service and making a profit. Itaas true that these need to be accomplished, but how to get people to buy your goods or services may very well depend on the kind of customer service you offer.