内容简介：
If youare in a management position with a large corporation, are driven by ego, and think itas all about you, a word of caution: this book isnat for you The art of management is the ability to focus on the point-of-service workers and help them to perform well. Provide your employees with a comfortable work environment, the proper tools and resources to do the job, and then get out of their way. Far too often in todayas corporate world managers become the focal point and employees spend more time servicing the selfish, internal needs of management rather than servicing the customer. Did the corporate world forget who brings in the revenue and the reason they are in business in the first place? When you take care of your employees, they will take care of your customers. If youare in a management position, maybe your road to success is different than you think.