内容简介：
Business process is the enterprise. Business Process Management (BPM) is about continuously managing buisness processes. BPM is the greatest opportunity companies have to become process managed. This book is about the need for BPM, what is BPM, BPM concepts from a management and technology standpoint, designing and implementing BPMS. This book covers the "what and why" of BPM presenting examples why BPM cannot be ignored by companies. Then the book covers the "how of BPM" mentioning in details the process life cycle (design-deploy-monitor-optimize) coupled with best practices and implementation strategies. I make clear that implementing BPMS is a challenging task and is not very easy. It requires clear understanding of BPM. This book will be useful for BPM stakeholders and senior management to understand the need for BPM and the high level planning and commitment needed. This book provides a vendor neutral roadmap to implement BPMS.