内容简介：
Bridging current theory with practical applications, the 'toolkit' combines conceptual models with concrete examples and useful exercises to dramatically improve the knowledge, skills, and abilities of students in creating effective change. The Second Edition: - Takes a pragmatic, action-oriented approach - Emphasizes the measurement of change - Demonstrates principles and applications using real-world examples, exercises and cases. - Offers an integrated organizational change model so students can see the connections between topics and chapters.