内容简介：
More and more decisions have to be made in networks. Networks have no hierarchy, which precludes simple command and control-type decision making. In addition, project-based techniques are unlikely to succeed in networks, since project management presupposes that one actor, the project manager, is at the top of a hierarchy. How to make decisions, when both command and control and project management are ineffective? This book offers decision makers operating in networks a new perspective. If neither command and control nor project management are effective, process management offers a solution: to reach decisions, invest in a structured interaction process. This book provides an in-depth analysis of process management: how to design and manage a process and why, what risks does it pose and how can we address them? With its crystal clear style, this book appeals to scientists, practitioners as well as students interested in the subject.