内容简介：
James T Ziegenfuss Jr presents a tested model for analyzing organization and management problems and a series of case studies to help the reader apply problem-solving to real experiences. This work is the result of 20 years in consultancy and uses case studies from the public and private sectors to illustrate each of the five categories of problems: technical; structural; psychosocial; managerial; and cultural. The variety and depth of the cases is purposeful, reflecting what real teams and managers face.