内容简介：
Bosses, friends, family members, they've madeyour life hell -- until now! Based on fourteen yearsof research and observation, Dr. Robert Bramson'sproven-effective techniques are guaranteed to helpyou right the balance and take charge of yourlife. Learn how to:
Stand up to anyone --without fighting.
Blunt a sniper'sattack.
Get a clam to talk.
Cut off aSherman tank at the pass.
Managebulldozers.
Get stallers off the dime.
Move a complainer into a problem-solvingmode.
Learn the six basic steps that allow you tocope with just about anyone. Reclaim the powerthe rightfully belongs to you in any relationship!