内容简介：
The goal of this book is to help structure a Class A aftermarket organization based on planning, not reactive aftermarket maintenance, which maximizes the efficiency of resources and provides significant savings to you and your customers. The 470-question checklist inside looks at every aspect of a third-party maintenance facility and asks in-depth questions about how each process is designed and executed. A points value is assigned to each answer and a cumulative score earned. That score will identify strengths and weaknesses in your aftermarket maintenance execution as well as determine what areas are eligible for Class A certification. The unique aspect of this book is there are no other in-depth audit and/or certification programs for aftermarket maintenance. This book is the first of its kind.