内容简介：
Offering entirely new content each year, The 2012 Pfeiffer Annual: Consulting showcases the latest thinking and cutting-edge approaches to training and development, contributed by practicing training professionals, consultants, academics, and subject-matter experts. Turn to the Annual for a rich source of ideas and to try out new methods and approaches that others in your profession have found successful. The book is divided into four sections: Experiential Learning Activities (ELAs); Editor's Choice; Inventories, Questionnaires, and Surveys; and Articles and Discussion Resources. The materials can be fully reproduced for training purposes from the accompanying, password-protected website.