内容简介：
Setting up an information service can be a daunting task, even with the assistance of support staff; without such help, the difficulty is to decide where to begin. Written by the editor of the "Aslib Know How Guides", this book re-worked in the light of the new technologies which have impacted the information service in recent years. This practical self-help guide provides a step-by-step approach to the tasks involved in setting up an information service. The author aims to cover all aspects from assessing the organization's information needs to establishing clerical routines and there are chapters recommending basic information resources and sections on staffing and physical layout.