内容简介：
e-Healthcare sets the standard for the emerging "consumer focused heal th care delivery paradigm." It blends the latest in consumer-focused s trategy with practical "how-to" tips for using the wealth of available health information. Based on the premise that the internet is a great tool for energizing, communicating, and supporting customers in obtai ning appropriate self care and accessing health care services, the boo k walks you through the strategy, tactics and systems necessary to mee t the needs of today's and tomorrow's health care consumer and patient .