Name and free information

The most important word in English language is NAME, so we need to remember our small talk cohort's name and make the conversation continue. Luckily, I'm a wizard at remembering other people's name.

Chapter 5
pg 45
"Fake it till you make it
You'll become skilled at small talk the same way you've improved in other activities--practice. All you need to do is practice. Little by little, you'll give your conversation partner plenty to talk about!"

Free information
I'm trying to get more free information via small talks since I listened to this audio book. Last time I got to know Papa Hsiung's gout flared up, so I asked what is gout, and what is the symptom. This kind of information is more vivid than I get from the book.