内容简介：
"I Hear What You Say, But What Are You Telling Me?" is a fascinating, original, and invaluable tool kit filled with practical information and techniques for mediators who want to use nonverbal communication to their strategic advantage. Employing a proven process, Barbara Madonik - communication expert, mediator, and international consultant - reveals what it takes to understand, analyze, and utilize nonverbal communication to greatly enhance the mediation process.