内容简介：
The Trainer's Workshop Series is designed to be a practical, hands-on roadmap to help you quickly develop training in key business areas. Each book in the series offers all the exercises, handouts, assessments, structured experiences and ready-to-use presentations needed to develop effective training sessions. In addition to easy-to-use icons, each book in the series includes a companion CD-ROM with PowerPointT presentations and electronic copies of all supporting material featured in the book. This series comprises the following books: Customer Service Training provides practical, hands-on guidance to help you quickly develop customer service training. Leadership Training offers both background knowledge and the practical help you need to create strong leadership training at all levels within the organization. Leading Change Training helps you create solid change programmes within your organization and integrate cutting-edge change leadership models and other theories into your programme. New Employee Orientation Training helps you design new employee orientation programmes at the organizational and department level. New Supervisor Training helps new and experienced supervisors make the transition from individual contributor to leader with ready-made training tools and materials. Practical hands-on guide offers all the exercises, handouts and presentations you need to develop effective training programmes 'Workshop' approach helps you quickly and easily develop training in key business areas Includes a companion CD-ROM