内容简介：
With forty well structured and easy to follow topics to choose from, each workbook has a wide range of case studies, questions and activities to meet both an individual or organization's training needs. Whether studying for an ILM qualification or looking to enhance the skills of your employees, "Super" series provides essential solutions, frameworks and techniques to support management and leadership development. It is developed by the ILM to support their Level 3 Introductory Certificate and Certificate in First Line Management. It is well-structured and easy to follow. It is fully revised and updated.