内容简介：
Objectives of this book include - by the end of this workbook, you should be able to: understand the importance of managing knowledge and apply appropriate management techniques; establish requirements for information processes and resources; evaluate and select systems for information dissemination and management; assess proposals for information management and implement their introduction; monitor and evaluate the effectiveness of communication systems; suggest and implement improvements in information management tools; and understand the legal context of managing information. This book also covers: carrying out an information audit; measuring and improving information systems; presenting proposals for better information management; assessing proposals for systems; and implementing systems.