内容简介：
This is the first post--Egan book to look at benchmarking and KPIs (key performance indicators) in the construction industry. Benchmarking is one of the key management techniques the construction industry now needs to adopt if it is to meet challenging new efficiency and productivity targets as well as clientsa demands for best value. Contracts are increasingly being awarded only to contractors who can demonstrate the lean construction practices that come with benchmarking. This authoritative and accessible book: aeo clarifies the thinking behind benchmarking and why firms must now adopt it aeoshows how to set up effective benchmarking aeoexplains the theoretical background and offers clear, practical guidance aeodemonstrates best practice though reference to case studies. There are nine case studies describing the use of KPIs and the application of the EFQM excellence model -- including contributions from Morrison and John Mowlem The author Steve McCabe is senior lecturer in the School of Property and Construction at the University of Central England in Birmingham. He has conducted extensive research in quality improvement techniques and benchmarking and has wide experience in industry with a number of contractors and within the local authority sector.