内容简介：
The 12 Step Process Improvement Quick Reference Guide helps you fast track and energize your initiatives allowing your organization to come up to speed in a short period of time. It can help cut your ramp up time in half for your process improvement projects. It's an easy to read, fast and practical introduction that lays the foundation for a more robust and comprehensive version of 'Feng Shui for Intelligent Process Improvement'. This pocket size version contains concepts that will enable you to begin making the necessary organizational changes that will bring harmony and balance to your work environment and projects. Our series of books incorporate an Eastern conceptual approach in order to implement Western models for process management. The 12 Step Process Improvement Quick Reference Guide will make an insurmountable difference in any organization that's wanting to implement process improvement in a radical new way.