内容简介：
A review of approaches to the evaluation of library and information services. Contents: Performance assessment concepts; Cost benefit analysis; Applying market forces; Shadow pricing; Closing part or all of the library; Objectives; Library staff; Marketing approaches to meeting client needs; Unobtrusive testing; Attitudes of users and non users; Outcomes; Inter-library comparison; Costing; Peer review; The American Library Association initiative; Methodology; Case histories of the expanded anecdote; Document delivery and availability; Increased resources; Attitudes towards performance assessment.