the three key blocks of exectution
people:人;operation：流程; strategy:战略
Recommend the final letter to Jane at the end of book, which distill the essence of whole ideas..
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what else do you need to stay on top of? the list can get endless, but three items stand out.
First, make sure you and your people really understand your customers:their needs, their buying behaviors, and the changes in those behaviors. Konw why they would prefer your products to others. Understanding customers is the base of business success.
Second, always look for ways to improve your results by introducing initiatives such as six sigma or digitization. They not only can be proctive , they can also bind your people together in a common cause.
Third, maintain and sharpen your intellectual honesty so that you're always realistic. See things as they are, not the way you want them to be.